Customer behavior has changed over time. The transition from offline to online purchasing has led to the need for a new source of communication. And adding an “avatar-only” chatbot will not work. Today our users want to access trust before making any purchase online. And a chat feature integration, (eg, a list of 25 Shopify Chat Apps) with non-robotic and empathic messaging, will bridge the gap between your online shop and target audience.
Being able to talk to someone on the team, or discuss problems with an order, or even discuss delivery options, means instant gratification for customers. Using Shopify chat apps can help you build a professional relationship with your potential customers.
Why do you need to integrate your eCommerce site with Shopify chat apps?
Live chat apps have the highest satisfaction level as a customer service channel, with a 73% approval rating. That is more than any other customer service channel. Imagine how happy your customers would be if you had a live chat feature in your online store.
When choosing a chat feature, you need to make sure it suits your brand and has the features you want. So, let us check out the top 28 Shopify chat apps that you can choose from to boost customer experience and conversion rate:
Top 28 best Shopify Chat Apps — best for your eCommerce business
Facebook Live Chat
Facebook Messenger app on Shopify is right now one of the top live chat apps available. Nearly everyone has access to Facebook, and Facebook Live chat helps keep a record of conversations for people to reply to later.
Facebook takes its B2C communication very seriously, and with this app, it bridges the gap between the customers and the businesses. This app allows Shopify store owners to add the recording of all conversations functionality to their website. In addition to this, the app is also user-friendly and can help you connect with the 1 billion Facebook users without any hassle.
Key Features of Facebook live chat:
- Supporting customers via Facebook Messenger on the website
- Increasing potential customers with over 1 billion users
- Backup if chat history for both store owners and customers
- Loads asynchronously
- No coding knowledge required
- Fully customizable app
- Mobile friendly
Pricing:
Starter Pack – $12.99/month
Express Pack – $29.99/month
Platinum Pack – $79.99/mon
Live Chat by Combidesk
The Live Chat software by Combidesk is a great way to not only improve customer interaction but also increase conversion rates. Having a virtual sales representative in your webshop will help remove communication barriers between you and the customer, and has the potential to improve sales.
Key Features of Live Chat by Combidesk:
- Automatic installation of chat module in the Shopify store
- Complete customer information detailed in the chat module
- Current products in the shopping basket shown in the chat dashboard
- Live monitoring of visitors – where they came from, current URL, page history, etc
- User-friendly panel with saved chats, message templates, Q&A responders
- The app integrates Shopify data with the chat dashboard
Pricing:
$5/month and is based on usage.
Embedded Chat
Sometimes chatting with your customers isn’t only about communication. It is about building a community that is loyal to your brand, that engages and purchases items from your store because they trust you. This is where Embedded Chat comes in. It creates a chat room on your website that your loyal customers can access.
Users can invite their social media contacts to join them in conversations. This helps you sell more products and helps build a social media standing for potential customers to view.
Key Features of Embedded Chat:
- Fully customizable chats
- Users can invite friends from social media contacts
- Creating a community loyal to your brand
- Unlimited chat rooms and users
- Real-time feedback for store owners
Pricing:
15 day Free trial period.
Basic Plan – $9/month
Pro Plan – $29/month
Chataffy
Want to connect with your customers but don’t have the time? Then try Chataffy.
The app provides access to experienced chat agents who will connect your brand to your store’s visitors at any time of the day of the week. These experienced agents will assist visitors with questions and help generate leads for your store.
The agents also offer customers with live customer support, which means that you do not have to deal with hundreds of emails from customers about their issues. The experienced agents will handle it all.
Key Features of Chataffy:
- High-quality chat options installed on the website
- Chat agents available 24/7
- Professional and experienced chat agents that provide valuable customer support and lead generation services
- Helps Shopify store owners build a customer-centric brand
Pricing:
10-day Free trial.
Basic Plan – $199/month
Plus Plan – $399/month
Pro Plan – $699/month
Floating Chat Bubble
The floating chat bubble helps connect with customers and improve conversions. The chat system is compatible with ‘Many Chat’ and ‘Facebook Messenger’ and does not require any coding experience to set up.
This easy-to-all install app has no compatibility issues with other themes and apps, and it only requires the installation to be used in a store.
Key Features of Floating Chat Bubble:
- Engage with visitors on ManyChat or Facebook Messenger
- No coding experience required for set up
- Use the Floating Bubble app to add customizable widgets in store
- Engage with customers and connect with them on a personal level
Pricing:
7-day free trial. $4.99/month.
WhatsApp Chat – Live Chat
Life as a Shopify store owner is anything but easy. But keeping a connection with customers is now a breeze. With the WhatsApp chat app, you can now connect with your customers and send pre-configured messages, CTA buttons, and personalized customer support.
All you need to do is enter a phone number and hit the ENABLE Button.
Key Features of WhatsApp Chat:
- Complete customization of chat visuals to match your brand
- Connect with customers on real-time
- Pre-configured app
- Get started with only a WhatsApp number
Pricing:
Free App available. Unlimited Plan only $2.95/month.
Tidio Live Chat
Tidio Chat has helped Shopify store owners increase sales by 40% by merging live chat, and marketing automation into one but also including excellent customer experience. Tidio live chat has the combined option of real-time connection with you and connecting with bots when you are busy.
The Tidio app is perfect for Shopify store owners who want to keep their line of communication open with their customers. When you are available, you can answer all their queries, and the other times, the Bots are there. If there is any query, the bots cannot answer then they directly transfer the question to an operator. The app also works with recovering abandoned carts. If the customer doesn’t get an answer right away, you can connect with them later via Facebook Messenger and solve their issues.
Key Features of Tidio Live Chat:
- Supports multiple languages
- Completely automated to help save time
- Customizable app to help keep in tune with your brand
- Offers complete integration with over 20 different apps
- Various automation and bot templates to boost sales
- 24/5 customer support
Pricing:
Basic Plan – Free
Communicator Plan – $18/month
Chatbots Plan – $18/month
Gorgias – Live chat & Helpdesk
Gorgias is a chat app that allows the Shopify store to provide a complete customer service system. Gorgias not only does live chat services but also customer services across email, text, social media, and support tickets. The app is powerful enough to help you see the complete order details of any customer contacting you. This enables you to refund, cancel or duplicate orders without having to search for more information. The app also uses customized templates and automation to provide complete customer satisfaction and retention.
Adding to this, Gorgias also provides a complete history of the chat conversations and the entire history of visits to your website.
Key Features of Gorgias – Support & Live Chat:
- Manage conversations with customers via email, chat, phone, and social media
- See customer live chats and message history
- Respond instantly with live chat
- See customer support details and orders on the same ticket
- Respond with pre-made templates
- Eliminate ticket backlogs and create rules to manage inbox
- Trigger live chats and contact forms on pages like checkout
- Integrate with other apps like loyalty, payment, shipping
- Award loyalty points without leaving the chat
- Cancel, refund and duplicate orders with a click
Pricing:
7-day Free trial
Basic Plan – $60/month
Pro Plan – $300/month
Advanced Plan – $750/month
Facebook Messenger Marketing by ShopMessage
The Facebook Messenger Marketing App, developed by ShopMessage, is a conversational tool that drives sales. The chat window uses smart pop-ups to connect with customers as soon as they log in with their Facebook accounts.
Key Features of Facebook Messenger Marketing:
- Connect with customers in real-time by using Facebook Messenger
- Customize smart pop-ups
- Automatically update order plugins and shipping updates
- Acquire new customers from Facebook Ad manager
- Keep promotions targeted with dynamic discount codes
- Give customers access to details like targeted products, support links, and interactive FAQs.
Pricing:
30-day Free Trial. Starting range $9/month for 250 recipients, and $25 for every 1000 additional recipients.
Reamaze Live Chat Helpdesk + Bot
The Reamaze Live Chat app is perfect for Shopify store owners who have more than one business in the app. The app can be utilized across multiple networks of stores without needing any coding knowledge.
Reamaze allows store owners to chat with potential customers and helps with marketing automation and helpdesk ticketing. You can use the app to manage communication in social media like Facebook, Twitter, and emails from customers. The app also allows users to check the order status details, browsing history, and current cart details. You can also cancel/refund orders from the app directly.
Key Features of reamaze live chat helpdesk + bot:
- Pre-made bots to help answer order related queries
- Build your own multi-step chatbot to help and guide customers
- Create workflows to route, reply, assign and add tickets in your Helpdesk
- Show status pages to alert customers
Pricing:
14-day Free Trial.
Reamaze Basic Plan – $20/month
Reamaze Pro Plan – $40/month
Reamaze Plus Plan – $60/month
Enterprise Custom – $500/month
Live Chat + Product Cards
The Live chat solution provides Shopify store owners with a unique feature of recommending products to customers. The app also offers invitations to chats with customers instead of waiting for customers to approach the team.
Key Features of live chat + product cards:
- Recommend products directly to customers in the chat window
- Initiate conversations without waiting for customers
- Live chat options that appear on every page
- Detailed customer information and customer insights to increase conversion rates
Pricing:
14-day Free Trial.
Starter Plan – $19/month
Team Plan – $39/month
Business Plan – $59/month
HelpCenter – FAQ & HelpDesk
HelpCenter FAQ and HelpDesk Shopify app by Vertex LV is the ultimate customer support app. You can access your customer inquiries via Live Chat, Facebook Messenger, and email all on one platform. Along with this, you can also create an intuitive and easy-to-understand-and-navigate FAQ page for your customers. It’s a user-friendly, interactive, and super effective customer service app that will not only save communication time but also deliver the best customer experience.
Key Features of HelpCenter – FAQ & HelpDesk
- Connect with your customers in real-time, as well as, after office schedules
- Management of inquiries via chat, email, and FB messenger in one platform
- Easy access to your customer inquiry and purchase history
- Create a search engine optimized and multilingual FAQ page, integrating with your online store
- Feature of easy FAQ page content import and export to another shop saves time and effort
- FAQ page upgrading features with up-sell, cross-sell, promotion, and more
Pricing:
14-day free trial with $4.95 / mo Premium and $29.95 / mo Professional plans to choose from.
Tawk.to Live Chat
Tawk.to Live Chat Shopify app by Tawk.to is a free messaging app — that you can use to chat and monitor website user activity in real-time. You can also use the app to assign conversations to your team and help them collaborate and respond to your customers.
Features you can enjoy using tawk.to Live Chat:
- Accessibility of over 45 languages
- Geo IP tracking
- Unlimited customer data and history
- Group messaging
- JavaScript API
- Enjoy over 1880 emojis
- Screen sharing for easy communication
- Instant desktop notifications
- Track engagement
- Track sentiment
- Messaging filters
- Detailed reporting feature
- Limit and unban visitors
- Customized tabs
Pricing:
Tawk.to Live Chat is available for free. All you need to do is add a JavaScript snippet to the site and get going with the app.
Chatra Live Chat
Chatra Live Chat by Roger Wilco LLC is a cloud-based live chat platform, built with an awesome user interface. It targets eCommerce retailers and small businesses by integrating sites to initiate communication with their visitors and customers automatically. It’s easy to use and seamlessly connects customers.
Features Chatra Live Chat offers:
- Group chat functionality
- Cart saving
- Real-time visitor list
- Chat notes
- Read receipts
- Facebook Messenger integration
- Multi-lingual chat widget
- Typo correction
- Intelligent contact form bot
- Integration solution with Google Analytics
- Live chat customization
- Offline messaging
- File transfer and more
Pricing:
Free
LiveAgent Live Chat
LiveAgent live chat app integration with Shopify store is more than a live chat tool. It is the ultimate communication resource that helps you engage with your visitors in real-time. The Live Customer Chat empowers customer trust for your brand and gives the requisite confidence to shop and buy online, thereby boosting your eCommerce conversion rate.
Features LiveAgent Live Chat offers:
- Seamless management customers across all channels
- Transformation of leads into potential customers
- Quick support to customers
- Real-time chat
- Fully customizable chat button
- Proactive chat invites
- Customizable chat button animation
- Chat window docking
- Chat embedded tracking
- Chat distribution
- Website visitor data and tracking
Pricing:
Free plan is available along with Ticket Plan @ $15/mo, Ticket + Chat Plan @ $29/mo, All Inclusive Plan @ $39/mo
Chat Button by GetButton
Chat Button by GetButton is a powerful tool, built to help Shopify Merchants to boost both customer experience and conversion. You don’t require any coding skill to install the app — you can do it without it. Chat Button is easily integrated with messaging apps — WhatsApp and Facebook Messenger.
Key Features of Chat Button:
- Seamless, hassle-free, and instant installation
- Customizable greeting messages
- Responsive across all devices
- Easy integration with WhatsApp, Facebook Messenger, Telegram, Snapchat, Viber, and Line
Price
Free
Facebook Chat Box
Facebook Chat Box by Autoketing is one of the best Shopify chat apps. The app helps you to connect with your customers without any hassle. It is seamlessly integrated with Shopify’s chat app. You can allow your customers to directly message you via your FB Messenger, help them with the necessary support through online conversations, and more. The app is also built to engage customers with brand promotions, like, popup and discount codes.
Key Features of Facebook Chat Box
- Connect customers through FB messaging
- Drive sales by building customer-brand trust
- Build automated marketing campaigns via FB Messenger
- Order confirmation messages
- Smart reply feature
- Auto Messaging solutions that boost sales
- Abandoned cart messages
Price
It comes with a 3-day free trial, Free plan, as well as, a Basic $4.99 / mo and Pro $7.99 / mo Plans.
JivoChat
JivoChat Live Chat is a business messenger compiled into a single platform. This all-in-one Shopify chat app allows teams to connect and communicate with customers through live chat, social media, email, and phone — anytime, and anywhere.
Key Features of JivoChat:
- Built-in CRM
- Smart triggers and visitor monitoring in real-time
- Omnichannel customer connection through Apple Business Chat, Facebook, email, phone, live chat
- Typing insight allows you to check messages visitors are typing in
- The instant callback feature gives you the ability to call your customers in less than 27 seconds
- Multi-agent chat gives your team to open customer support chats
Pricing
Try out their 14-day free trial plan.
Gobot – AI Chatbot
Gobot – AI Chatbot with its conversational chatbot, helps businesses to grow, drive site leads, engagement and sales. Convert and boost sales with the chat app’s live chat integration and popups. You can use the Shopify chat app to display interactive messages automatically.
Gobot Chatbot allows you to get an insight into your audience, learn more about your customer needs and enable you to make the necessary personalizations and recommendations to deliver the best shopping experience — especially via its AI-powered quizzes.
Key Features of Gobot:
- Seamless and instant integration with MailChimp and Shopify
- Awesome sequencing features for impactful drip mails
- Power to override AI chatbot and take hold of the customer conversation
Pricing
On-call pricing
Shopify Chat
When talking about top Shopify chat apps and not including “Shopify Chat,” is blasphemous!
Shopify Chat is an awesome conversational tool. It is a free sales channel that helps customers connect with merchants while shopping in their store. With the Shopify Chat, you can integrate a customized live chat button into a Shopify store — and enable Shopify Ping to manage your messages across all devices.
Shopify Chat integrates with Ping and therefore its features are aligned with Shopify Ping.
Key Features of Shopify Chat:
- Chat button customization
- Real-time customer communication and engagement
- Product recommendations and promotions via chats
- Acquire contact details of new and potential customers
- Provide customers automated order status
- Track and analyze Shopify sales through Analytics pages
Pricing
Free
Formilla Live Chat
Formilla Live Chat Shopify app is developed and built to boost conversions and sales. With its targeted messaging solution, like the email messaging feature, live chat, and in-app messaging, you can connect with your customer, anytime and anywhere. It more than a support tool. The live chat Shopify app is the ultimate source to convert site visitors into potential and long-term paying customers.
Key Features of Formilla Live Chat:
- Real-time visitor management and monitoring
- Real-time website traffic monitoring
- Request chats and communication with visiting users
- Multi-channel communication
- Real-time collection and conversion of leads
- Targeted in-app messaging and automatic email
- Custom Chat Bots creation
- AI to learn more about customers
Pricing:
There are monthly and annual plans – starting at $29.99
LiveSupporti ‑ Live Chat
LiveSupporti Live Chat for Shopify stores gets you to engage and interact with your customers in real-time. You can add the live chat in your online store, customizing it with preferred colors, texts, and more. It’s an apt Shopify chat app to offer the best customer support and ticketing solutions.
Key Features of LiveSupporti ‑ Live Chat:
- Best in customer support
- Canned responses
- Live chat
- Geotargeting
- Routing/transfers
- Offline form
- Fully customizable branding
- Site visitor tracking
- Third-party integrations
- Proactive chat
Pricing:
You can use its free version, and free trial plans – try and test it and then opt for its $5/mo starting plan.
Olark
Olark live chat app integration for Shopify stores is apt for Shopify Merchants with the ultimate goal to not only boost conversion but also conduct hassle-free customer communication as well. Olark widget offers instant activation and integration in your Shopify store, with full customization features.
Key Features of Olark:
- Chat notifications
- Chat transfers
- File haring
- Monitoring visitor details, and page tracking
- Monitoring chat volume
- Custom tags for chat tagging
- Emailed reports
- Visitor history
- Chat routing
- Visitor targeting
- Canned responses
- Proactive chats
- Offline contact forms
- Automatic greet messaging
Pricing:
Free trial is available, along with a Pro Plan that you can access by connecting with the Olark team.
Apple Business Chat
Apple Business Chat is by Shopify. It is one of the best Shopify chat apps that allows you to connect with your customers directly via the Messages app of Apple. Your customers can use Messages through their Mac, iPad, and iPhone to connect and communicate with you. They can also make hassle-free purchases within Messages through Apple Pay.
Key Features of Apple Business Chat:
- Customizable chat button you can add in the online store
- Customers can use Apple devices to connect and enquire about your products and seek support
- You can send customers product recommendations, promotions, discounts, and more through a chat
- Real-time response to inquiries using Shopify Ping
- Track sales
- Fulfillment of Apple Business Chat orders via Shopify and more.
Pricing:
Free
Pure Chat – Live Chat
Pure Chat is an easy-to-use and integrates live chat software for Shopify stores. You can connect with customers using live chat through each and every buyer’s journey and offer support in real-time. Pure Chat also offers the feature to customize chat widgets as per your brand and preference. The live chat integrates with HubSpot, Google Analytics, Zapier, and InfusionSoft.
Key Features of Pure Chat:
- Full-feature live chat integration to monitory visitors and analytics in real-time
- Easy to setup and install in-store
- Fully customizable to suit your brand
Pricing:
The plan starts at $39/mo.
HubSpot Live Chat
The live chat app from HubSpot is a seamless way to connect and communicate with your visitors. It is ideal for small businesses, you can integrate it easily with your CRM. The app allows a consistent source of communication through its robust chat system. Its AI chatbots also help in developing customer relationships with its pre-programmed chatbot.
Key Features of HubSpot Live Chat:
- Seamless integration with your Shopify store
- Human and AI integration for better performance and communication
- Availability of robust external features
- Multiple customization features
Pricing:
Free plan
Intercom Live Chat is inclusive of chatbots and live chat integration. Integrating the tool with your Shopify store will allow you to develop stronger customer relationships, which you can achieve by making use of messenger-oriented, personalized messages, support, and more for onboarding your customers.
Key Features of Intercom Live Chat:
- Live chat, conversational bots, and interactive apps are a few of the awesome features Intercom offers
- You can easily do multi-tasking, without beating a sweat by using features such as automated workflows, collaborative inboxes, reporting, and more to interact and connect with your customers
- You can create an FAQ page that will trigger whenever your customers connect with the web chat
Pricing:
Free trial plan is available
Choose from $39/mo plan
Live Chat For Slack by Social Intent
Live Chat for Slack by Social Intent is yet another Shopify chat app that you can integrate without any hiccup to your Shopify store to drive more sales and enhance customer experience. The chat app is for businesses of any size – ranging from startups to large organizations.
Key Features of Live Chat For Slack:
Paid features include:
- You can remove “Powered by” and Co-Branding
- Unlimited chats
- Added team members
Free features include:
- Up to 20 chats per month and 1 app
- Pre-Sales form available for easy configuration
- Access offline messages
- Access missed chats and chat history
- Use online and offline chat hours for custom scheduling
- Proactive chat triggers and more!
Pricing:
Free plan is available along with $39/mo starter plan
When it comes to your Shopify store, you need to make sure you are not only providing the best products but also about what your customers want and need. A live chat option can not only help reduce cart abandonment and help improve customer satisfaction.
And, while there are multiple app options available, you need to choose the app which suits your needs.
Do you need chatbots or automation? Do you want something that connects with social media?
Whatever you need, there is an app in the above list to help you out. So pick one that suits your business and is compatible with your business plan.
